In Bangladesh, Most people are not satisfied with the supply and utility services provided by the government agencies. People face many difficulties to receive basic utility services like health-care, education, power, water-gas supply, traffic etc. Moreover, most of the people are not aware of their civic rights. On the other hand, the service providing agencies have many limitations like lack of human resource, logistics and adequate infrastructure along with proper and effective policy.
Over the last few years, the government agencies in Bangladesh has developed their Citizens’ Charter that is meant to be its service level agreements with the citizen. But people barely know about these charters. Across the world citizens’ feedback are recognized as an important dimension of the assessment of those services. Making a bridge among the people and the service providers can easily solve these problems. If common people become aware of what are their rights stated in the citizen charter, they can understand their needs and performance of the public service agencies. Therefore, they can monitor their deserved services and raise their voice to the appropriate public authority. This monitoring will improve their civic facilities and augment their living status.
This blog is a platform of concerned citizens (emerging citizen journalists) where they will report and discuss about the quality of service of the providers.
